Securities Helpline for Seniors

By Jason Robinson, Summer 2015 Graduate Research Assistant

Seniors are one of the fastest growing segments of the American population. Often times these individuals no longer have a steady income and are at a higher risk for expensive health complications. The Financial Industry Regulatory Agency (FINRA) recognized the vulnerabilities of these individuals and has made a concerted effort to introduce new initiatives to protect them.

One of these initiatives is the Securities Helpline for Seniors (844-57-HELPS or 844-575-3577): a toll-free helpline available Monday through Friday from 9:00 A.M.- 5:00 P.M. where seniors can get neutral and knowledgeable assistance. The helpline focuses on assisting seniors with:

  • learning about reviewing investment portfolios and account statements;
  • addressing concerns about their brokerage accounts; and
  • introducing investor tools and resources from FINRA.

If FINRA staff is not able to directly assist you over the telephone, they will call you back later and might refer you someone else who can help, like a different regulator or agency.

FINRA continues to demonstrate that assisting seniors is one of its top priorities. If you would like to learn more about FINRA’s initiatives in this respect take a look at the recent joint examination by the Security and Exchange Commission (SEC) and FIRNA entitled National Senior Investor Initiative.